26 November 2020

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The holiday season is just around the corner and that means it's time to start the Christmas shopping, and with online retailers entering the sales season early, there are some great deals to be had!

If you’re buying friends or loved one’s new gadgets, or even getting yourself the new iPhone 12, these are some important things to look out for when getting your gadgets or mobile phones insured.

The importance of proof of ownership

When insuring a mobile or gadget, proof of ownership is vital as it helps insurers identify fraudulent claims. If you are buying a gift for someone, and the gadget is in your name, the person who you gifted it to won’t be able to make a claim as they don’t have proof of ownership. What you need to do is transfer the ownership once the gift is given, therefore the person using the gadget will have no problem making a claim. If you are buying something for yourself, it is vital to have proof of ownership as it shows your insurance company that the gadget is yours. Without proof you cannot make a claim. Proof of ownership can be a receipt, confirmation of your contract from your network provider or a gift receipt.

the proof of ownership



Why does the age of my gadget matter?

Keep an eye out for the age of the device when you’re purchasing mobile phone or gadget insurance, some insurance providers won’t offer insurance for devices that are over a year old, for example, some do, just check the detail.

mobiles or gadgets over a year old can be hard in insure

Am I covered for the true value of my device and multiple claims?

Some mobile phone and gadget insurance providers only cover you for a certain number of claims or a certain total value in any policy year.

So, let’s look at an example. You’ve insured your iPhone 12, which you purchased for £750 with a provider who only offers claims up to a limit of £500 in any one year of insurance. If you make a claim for a lost or stolen gadget, you’ll only be able to claim for up to £500 and you’ll have to pay your claim excess too, so it won’t be as much as £500.

In another example, let’s say you still have your iPhone 12 and you make a loss claim followed by an accidental damage claim, looking to make third claim? You might not be able to claim as you have reached your claims limits.

you aren't always covered under the try value of your device


Insurance fraud

First, false insurance claims are illegal. They can impact on your life and career, making it near-impossible to buy insurance in the future and can lead to a criminal record. When someone commits insurance fraud everyone Suffers - Committing fraud hurts everyone: yourself (if you're caught), your family and your friends. Insurers have to spend longer tackling fraud, premiums go up, and everyone loses out.

insurance fraud

The types of mobile and gadget insurance fraud are:

·     Claiming for an already lost, stolen or damaged device

·     Claiming for a device that doesn’t exist

·     Claiming for a loss that hasn’t occurred

If you are found guilty of insurance fraud the punishment can be as severe as a prison sentence, it's really not worth the risk.

insurance fraud can put you in prison

What does NextGen mobile phone and gadget insurance cover you for?

Accidental damage

Accidental damage

Screen cracks

Accessories cover

Accessories cover

It's not just your gadget that's covered

Liquid damage

Liquid damage

Includes toilet drops, coffee spills & puddles too

Unauthorised call & data use

Unauthorised call & data use

Don't be caught out with huge bills

Loss

Loss

In case you lose your gadget accidentally (cover restrictions apply)

Theft

Theft

We'll get a replacement to you quickly

Look at these low monthly prices!

iPhone 13 Insurance

iPhone 13

From £5.03 per month

Buy now

iPad gadget insurance

Apple iPad (2021)

From £4.93 a month

Buy now

Samsung Galaxy Z Flip 3 insurance

Samsung Galaxy Z Flip 3 128 GB

From £5.87 per month

Buy now

Watch Series 7 Aluminium Case with Braided Solo Loop 44mm GPS Insurance

Watch Series 7 Aluminium Case with Braided Solo Loop 44mm GPS

From £4.47 per month

Buy now

Apple MacBook insurance

MacBook Air 13-inch M1 Chip 8-core

From £7.45 per month

Buy now

Samsung S22 Insurance

Samsung S22 5G Insurance

From £5.78 per month

Insure my S22 5G

Frequently Asked Questions

We have a choice of cover so that you can find the level of insurance that meets your needs. Our Essential level of cover looks after you in the UK or abroad for breakdown, loss, theft, fraudulent use and accidental damage (yes, that includes cracked screens and dropping your mobile/gadget down the toilet). In addition, we have other levels of cover that insure you against unauthorised calls and includes mobile/gadget accessories cover, extended cover abroad (365 days a year) and liquid damage. 

While you’ve probably got a 12 months manufacturer’s warranty this only covers you for mechanical breakdown. Our gadget and mobile phone insurance includes cover for cracked screens, liquid damage, accidental damage, loss and theft. Once your 12-month warranty is up, we cover mechanical breakdown too!

Your gadget or mobile phone might be covered under your home insurance but the cover is unlikely to cover all of your needs and could leave you without a mobile phone or gadget for a considerable amount of time (home insurance claims can take a while to resolve). 

Home insurance isn’t designed with your mobile or gadget in mind, so is unlikely to cover you for fraudulent use or unauthorised calls. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having a separate gadget or mobile phone insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal, due to the claim you made.

Please make sure you view the benefits and cover of each gadget or mobile phone insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

You can pay for your policy annually or monthly on our Premium & Ultimate products and annually only on our Essential cover. For monthly payable policies we set up a subscription for the monthly instalments and the premium will be taken from the bank card you use to purchase your insurance and pay your first premium. 

If you have a preferred day on which you would like payment to be taken be sure to start your policy from that day of the month. We are not able to change payment collection days once the policy is active because the payment date directly aligns with the policy cover period.

To make changes to your personal details, including your payment details, head over to the NextGen Customer Area. You don’t need a password to log in, just enter your mobile number or email address and we will send you a 6-digit pin. 

If you want to change your gadget or mobile phone, please email the details of the new gadget to hello@nextgeninsurance.co.uk and we will consider the request and calculate any change in premium and get right back to you. 

Unfortunately, we’re unable to process change of payment collection date requests. 

Yes, your gadget or mobile phone must be have been purchased in the UK. You can insure gadgets or mobiles that you have purchased from network providers, direct from manufacturers or a high street store.

If you purchase your gadget or mobile as a refurbished device, it must have at least a 12-month warranty.

Our Essential policy only insures refurbished gadgets that are purchased directly from network providers or manufacturers. This clause does not apply to our Premium & Ultimate products.

We offer cover for a large range of gadgets including, but not limited to smartphones, laptops, Macbooks, tablets and smartwatches. We’re always adding new gadgets to our list, if you can’t find your gadget, get in touch on hello@nextgeninsurance.co.uk

We can insure the gadget or mobile phone that belongs to you or your immediate family, as long as they live at the same address as you. By ‘immediate family’ we mean your Mother, Father, Son, Daughter and spouse. 

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