We have a choice of cover, so that you can find the level of insurance that meets your needs. Our Essentials level of cover looks after you in the UK or abroad for breakdown, loss (mobiles only) theft, fraudulent use and accidental damage (yes, that includes cracked screens and dropping your mobile down the toilet). In addition, we have other levels of cover that insure you against unauthorised calls and includes mobile accessories cover, extended cover abroad (365 days a year) and liquid damage. 

While you’ve probably got a 12 months manufacturer’s warranty this only covers you for mechanical breakdown. Our mobile phone insurance includes cover for cracked screens, liquid damage, accidental damage, loss (see cover restrictions) and theft. Once your 12 month warranty is up, we cover mechanical breakdown and software issues too!

Your mobile phone might be covered under your home insurance but the cover is unlikely to cover all of your needs, and could leave you without a mobile phone for a considerable amount of time (home insurance claims can take a while to resolve). 

Home insurance isn’t designed with your mobile in mind, so is unlikely to cover you for fraudulent use or unauthorised calls. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate gadget or mobile phone insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal, due to the claim you made.

Please make sure you view the benefits and cover of each mobile phone insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

Next Generation Insurance (NextGen) is an insurance intermediary (broker) and not an insurance company. We sell and administer cycle insurance and mobile phone insurance products on behalf of insurance companies.

The underwriters that we work with are Axa Insurance, Astrenska Insurance and UK General Insurance.

You can pay for your policy annually or monthly on our Premium & Ultimate products and annually only on our Essentials cover. For monthly payable policies we set up a subscription for the monthly instalments and the premium will be taken from the bank card you use to purchase your insurance and pay your first premium. 

If you have a preferred day in which you would like payment to be taken be sure to start your policy from that day of the month. We are not able to change payment collection days once the policy is active because the payment date directly aligns with the policy cover period.

To make changes to your personal details, including your payment details and to change your device, head over to the NextGen Customer Area. Log in by entering your mobile number or email address and we will send you a 6-digit pin. 

Unfortunately, we’re unable to process change of payment collection date requests. 

Yes, your mobile phone must be have been purchased in the UK. You can insure mobiles that you have purchased from network providers, direct from manufacturers or a high street store.

If you purchase your mobile as a refurbished device, it must have at least a 12 month warranty.

We can insure the mobile phone that belongs to you or your immediate family, as long as they live at the same address as you. By ‘immediate family’ we mean your Mother, Father, Son, Daughter and spouse. 

You need to make sure your mobile is safe and secure at all times. If you leave it unattended it should be locked up, out of sight or left with someone you trust. Failure to be sure that your mobile is safe could mean your claim is declined.

If you knowingly leave your mobile where others can see it and you can’t, and your mobile is then lost or stolen, we may not pay your claim. 

We will always take into account the individual circumstances, however, we’d expect you to take good care of your mobile at all times. 

Mobile phones are worth a lot of money and as such we’d expect appropriate precautions to be taken to protect them at all times. For example, if you were sat in a coffee shop and needed to nip to order another drink or to the toilet, you couldn’t reasonably expect to leave your mobile on a table, unattended and for it to still be there when you return. Just think of your gadget as a bundle of cash, we’re pretty sure you wouldn’t leave that unattended either.