How to make a claim
We are sorry to hear your gadget has been involved in an incident – don’t worry here’s how you can claim for repairs or replacements
The policy that you have taken out does cover lots of things and full details are in your policy terms and conditions, you should check these out first. You will also find what things are not covered there too.
Direct Group Ltd provide a claims administration service for us and they look after you in the event of claim for a lost, stolen or damaged gadget.
To make a claim you can email Direct Group Ltd, at gadgetclaims@directgroup.co.uk if you would prefer to telephone these are the contact details
Mobile Phone Essential Cover Policy – telephone 0203 794 9300 - For purchases prior to 30th May 2022
Mobile Phone Essentials Cover Policy – telephone 0345 074 4810 - For purchases after 30th May 2022
Mobile Phone Premium & Ultimate Cover Policy – telephone 0330 102 8698
The offices are open for claim calls between 9am and 6pm Monday to Friday
You will be connected to a claim handler who will help you with registering your claim
Full details of the claim procedure and what you will need to have ready are in the terms and conditions document with your policy, but below is a brief summary
· If your gadget is lost or stolen, you need to report it as soon as possible
· You must report the theft or accidental loss of your gadget to the police within 48 hours of discovery. You will be given a crime reference number for any theft and a lost property number to support an accidental loss claim
· You must report the theft or accidental loss of a mobile phone within 24 hours of discovery to your Airtime Provider and blacklist your handset.
…..please email us at hello@nextgeninsurance.co.uk with any questions or queries you have, we will do our best to help you out. You can also call us on 01206 688097 Monday to Friday 9am to 6pm
