Services we provide:
As a non-advised business we will never offer an advised service, practically this means we won’t ever make a recommendation of any product via our panel of insurers.
Next Generation Ins Group Ltd is an appointed representative of Innovative Risk Ltd. Who are authorised and regulated by the Financial Conduct Authority. Firm Reference Number is 609155. You can check these details online (www.fca.org.uk) using the Financial Services Register.
Your duty of disclosure
You’re required to take reasonable care not to make a misrepresentation to us and the insurer. This means that all the answers you provide and statements that you make as part of your application to obtain, manage, change and renew your insurance must be honest and accurate. If you’re found to have deliberately or carelessly misinformed us and the insurer(s), this could mean that part of or all of any claim may not be paid or your policy may be voided from inception.
How to cancel
Before deciding to cancel please contact us and ensure you’ve referred to your policy terms and conditions for more information on how the cancellation will be processed and what cooling off period applies.
When you cancel we will normally issue a pro-rata refund less any administrative cost both us and the insurer may apply. However this may not always be the case and you may not be eligible for a refund, for example, if a claim has occurred during the insurance period no refund of premium will be due on cancellation or your insurer doesn’t offer refunds for cancelled policies owing to low original premiums and the costs associated with administering a cancellation. More information on our administration charges can be found below.
Protecting your data
We take the privacy of your data seriously and as such all personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request or with your consent in relation to administering your insurance or where we are required by law.
How to claim
Please refer to your policy summary or your policy document if you need to notify us of a claim. You should contact the claims administrator as soon as possible and as defined in the policy terms and conditions. Upon the claim being approved you will be required to pay the claim excess, this is payable directly to our Claims administrators, Direct Group. If you pay your policy monthly we reserve the right to take payment for the remainder of the annual insurance policy upon claim approval, this ensures the premium is paid and the claim is authorised.
Here are the details on fees:
Arrangement of new policies and renewals: £0
Policy alterations: Up to £15
Policy cancellation: Up to £15
Declined/Missed payment x2: £15
Policy documentation (hard copy): £5.00
Information provision under Data Protection Act: £12.50
You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
Protecting your money
Prior to your premium being forwarded to the insurer, and for your protection, our principle Broker, Innovative Risk Ltd will hold your money as an agent of the insurer(s). In which case your policy is treated as being paid for. Your money will be protected at all times because of the requirements of FCA rules. We reserve the right to retain interest earned on this account. By accepting this Terms of Business Agreement, you are giving your consent for us to operate in this way.
If you have reason to make a complaint you can contact us in the following ways:
Tel: 01206 688097
Post: Next Generation Ins Group Ltd, Suite 4, Peverel House, Hatfield Peverel, Chelmsford, CM32JF
You may be entitled to refer the matter subsequently to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service by telephone on 0800 0 234 567 and further information is available at the Financial Ombudsman. If you do decide to refer any matter to the Financial Ombudsman Service your legal rights will not be affected. Please take some time to review our complaints procedure which is available on our website.
Financial Services Compensation Scheme (FSCS)
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, also without any upper limit. The scheme does not apply to consumer credit. Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 or 020 7741 4100 or by visiting http://www.fscs.org.uk.
Next Generation Ins Group Ltd is an authorised representative of Innovative Risk Ltd. Innovative Risk Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registration 609155. You can check this by visiting the Financial Services Register or by contacting the FCA on 0800 111 6768.