We're here to help

Have a question, a query or just want some company - drop us a line - we love to talk!

Social Media

Facebook, Instagram & Twitter

Telephone

01206 688097 (Mon-Fri 9am-5pm)

Email

hello@nextgeninsurance.co.uk

How to manage your own policy in the customer area?

Want to manage your policy? Simple, all you have to do is click on the self-service icon (above) and enter your email address. We’ll then email you a one-time passcode and once you enter that you’ll be in the customer area.

Once you’re in, you have access to your policy information. This allows you to:

  • Find out your policy number.
  • Check when you started your policy, and when your policy is due to end.
  • Change the card you use to pay for your policy.
  • Find your devices IMEI/ Serial Number.
  • Find your policy number.
  • Cancel your policy.


Within the customer area you can also view and withdraw money from your Cashpot.  Your NextGen unique referral code and Cashpot are simple to use. Your referral code is shown below and can be shared with anyone via text, social media and email. If someone uses your unique code and purchases a policy, you make money, they save money, and we’ll make a donation to Friends of the Earth. As soon as funds are available you can withdraw as little or as much, whenever you like.

As well as this, you can also update and check your person information such as: email, phone number and address.

Frequently Asked Questions

While you’ve probably got a 12 months manufacturer’s warranty this only covers you for mechanical breakdown. Our gadget and mobile phone insurance includes cover for cracked screens, liquid damage, accidental damage, loss and theft. Once your 12 month warranty is up, we cover mechanical breakdown too!

We have a choice of cover, so that you can find the level of insurance that meets your needs. Our Essential level of cover looks after you in the UK or abroad for breakdown, loss, theft, fraudulent use and accidental damage (yes, that includes cracked screens and dropping your mobile/gadget down the toilet). In addition, we have other levels of cover that insures you against unauthorised calls and includes mobile/gadget accessories cover, extended cover abroad (365 days a year) and liquid damage. 

Your mobile phone or gadget might be covered under your home insurance but the cover is unlikely to cover all of your needs and could leave you without a mobile phone or gadget for a considerable amount of time as home insurance claims can take a while to resolve. 

Home insurance isn’t designed with your mobile or gadget in mind, so is unlikely to cover you for fraudulent use or unauthorised calls. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate gadget or mobile phone insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal, due to the claim you made.

Please make sure you view the benefits and cover of each gadget or mobile phone insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

You can pay for your policy annually or monthly (except for our Essentials cover). For monthly payable policies we set up a subscription for the monthly instalments and the premium will be taken from the bank card you provide to us. 

If you have a preferred day in which you would like payment to be taken be sure to start your policy from that day of the month. We are not able to change payment collection days once the policy is active because the payment date directly aligns with the policy cover periods.

Yes, your mobile phone or gadget must be have been purchased in the UK. You can insure an device that you have purchased from network providers, direct from manufacturers or a high street store.

If you purchase your device as a refurbished device, it must have at least a 12 month warranty.

Our Essential policy only insures refurbished devices that are purchased directly from network providers or manufacturers. This clause does not apply to our Premium & Ultimate products. 

For our Premium & Ultimate products, your mobile phone or gadget must be under 12 months old when you insure it with us. Our Essential policy does allows mobile phone or devices up to 36 months old.

If you renew your policy with us the age of the mobile phone or gadget at renewal is not a factor.

Next Generation Insurance (NextGen) is an insurance intermediary. We sell and administer gadget and mobile phone insurance products on behalf of insurance companies.

We only work with A Rated Insurers, which means your cover and any claims are protected. The underwriters that we work with are Axa Insurance (Premium & Ultimate products) or Zenith (Essential product).

We can insure the mobile phone or gadget that belongs to you, or your immediate family as long as they live at the same address as you. By ‘immediate family’ we mean your Mother, Father, Son, Daughter and spouse. 

Check out some of our recent blogs

View more articles

Blog-The history of Valentine's Day

Blog-The history of Valentine's Day

11 February 2021
Want to know all about our yearly celebration of love? Curious to how it came about or how a winged baby plays such a large role? Well read on to find out

Read more

Blog- Four gadget gifts your other half will love

Blog- Four gadget gifts your other half will love

08 February 2021
Valentine's Day is always a tough one to get right. Here at NextGen Insurance we have found four perfect gifts for your tech loving other half

Read more

Blog-Samsung S21 5G Blog

Blog-Samsung S21 5G Blog

21 January 2021
The new Samsung S21 5G models are coming out on the 29th of January, check out their prices and specification to see which phone is the best match for you. While you're at it why not get your Samsung insured, with prices starting from just £5.90 per month.

Read more

We use cookies

Welcome! By entering our site, you accept our terms of use, privacy policy, and our use of cookies. Click here to learn more.