Do I Need Gadget or Mobile Insurance?

While you’ve probably got a 12 months manufacturer’s warranty this only covers you for mechanical breakdown. Our gadget and mobile phone insurance includes cover for cracked screens, liquid damage, accidental damage, loss and theft. Once your 12 month warranty is up, we cover mechanical breakdown too! More information can be found here.

Could you afford to simply replace a lost, stolen or damaged mobile phone/gadget out of your own pocket? Is it worth insuring? Could you be without it? Do you have a history of stolen, lost or damaged mobile phones or gadgets? If so, it might be wise to get gadget or mobile phone insurance. If your mobile phone or gadget is an integral part of your life, you may wish to get gadget or mobile phone cover that ensures you’re back up and running as soon as possible.

We have a choice of cover, so that you can find the level of insurance that meets your needs. Our Essential level of cover looks after you in the UK or abroad for breakdown, loss, theft, fraudulent use and accidental damage (yes, that includes cracked screens and dropping your mobile/gadget down the toilet). In addition, we have other levels of cover that insures you against unauthorised calls and includes mobile/gadget accessories cover, extended cover abroad (365 days a year) and liquid damage. 

As with anything, you should always check that the cover and benefits are good value for money and you should always shop around.

Do remember, value isn’t always just price, it’s cover, benefits, service, peace of mind and knowing who’s got your back when you need it most. Here at NextGen, we pride ourselves on giving customers a choice of mobile phone insurance cover, so you can get the mobile phone insurance you want, at a price that’s right. And if something happens and you need us, we offer outstanding customer care and a quick claims service - our customer reviews speak for themselves!

Your gadget or mobile phone might be covered under your home insurance but the cover is unlikely to cover all of your needs and could leave you without a mobile phone or gadget for a considerable amount of time as home insurance claims can take a while to resolve. 

Home insurance isn’t designed with your mobile or gadget in mind, so is unlikely to cover you for fraudulent use or unauthorised calls. Furthermore, if you claim on your home insurance, the excess you may be required to pay could be higher than the cost of having separate gadget or mobile phone insurance. Naturally, your contents insurance premium may then increase when your policy comes to renewal, due to the claim you made.

Please make sure you view the benefits and cover of each gadget or mobile phone insurance policy before you make a decision. If you’re not sure, give us a call and we’ll help explain our cover options further.

Who Are NextGen?

Next Generation Insurance (NextGen) is an insurance intermediary (broker) and not an insurance company. We sell and administer gadget and mobile phone insurance products on behalf of insurance companies.

We only work with A Rated Insurers, which means you’re in safe hands in the event of a claim. The underwriters that we work with are Axa Insurance (Premium & Ultimate products) or Zenith (Essential product).

Our gadget or mobile phone insurance are designed for people who don't have their gadget or mobile phone insured elsewhere and who want to cover the costs of repair or replacement should the gadget breakdown outside of the manufacturers’ warranty, be damaged, lost or stolen.  You would be charged an excess and limitations and exclusions apply. This gadget and mobile phone insurance is provided on the condition that you are a UK resident at least 18 years of age.

We’re committed to offering outstanding customer service and we’re proud of our fantastic customer reviews. However, if you feel that we haven’t lived up to these high standards, we’d love to hear from you and have the chance to make things right. Click here to access all the information you need to make a complaint.

Yes, Axa Insurance and Zenith Insurance are covered by the Financial Services Compensation Scheme You may be entitled to compensation from the scheme if they cannot meet their obligations. General insurance contracts are covered for 90% of the entire claim, without any upper limit. You can get more information about the compensation scheme arrangements by contacting the FSCS on 0207 741 4100 or 0800 678 1100 or by visiting their website at www.fscs.org.uk

Insurance Cover

No. Any incident before your gadget or mobile phone insurance start date is not covered and any attempt to make a claim under these circumstances is an act of fraud and is taken very seriously. 

We offer cover for a large range of gadgets including, but not limited to smartphones, laptops, headphones, headsets, Macbooks, tablets and smartwatches. We’re always adding new gadgets to our list, if you can’t find your gadget, get in touch on hello@nextgeninsurance.co.uk

You and your immediate family, as long as they live at the same address as you. By ‘immediate family’ we mean your Mother, Father, Son, Daughter and spouse. 

Yes, your gadget will be insured for its market price and if you buy it with a discount we’ll still replace it with an identical or similar model if necessary.

When insuring your gadget, make sure you select the correct model, including GB size.

We cover lots of things, and damage to your mobile phone is one of them. Cracked screens are covered and any damage that stops your phone working as it should. However, scratches and dents are just part of wear and tear and are not covered.

Loss cover is when your gadget or mobile has been accidentally left somewhere by you and you are permanently deprived of its use and unable to locate it. This, in simple terms, means you no longer have it and you do not know where it is.

Loss cover is not available on our Premium Policy. We do not cover loss of laptops or Macbooks.

We would consider insuring a device from an auction site, but it would need to be brand new and boxed, and you would need to be able to prove that to us. We do insure refurbished gadgets but they must have at least a 12 Month warranty.

Yes, we do insure contract mobile phones. You’ll need to ensure you select the correct mobile phone when purchasing mobile phone insurance with NextGen. 

You need to make sure your gadget or mobile is safe and secure at all times. If you leave it unattended it should be locked up, out of sight or left with someone you trust. Failure to be sure that your gadget is safe could mean your claim is declined.


If you knowingly leave your gadget where others can see it and you can’t, and your gadget is then lost or stolen, we may not pay your claim. 

We will always take into account the individual circumstances, however, we’d expect you to take good care of your gadget at all times. 


Gadgets are worth a lot of money and as such we’d expect appropriate precautions to be taken to protect them at all times. For example, if you were sat in a coffee shop and needed to nip to order another drink or to the toilet, you couldn’t reasonably expect to leave your gadget on a table, unattended and for it to still be there when you return. Just think of your gadget as a bundle of cash, we’re pretty sure you wouldn’t leave that unattended either. 

Yes, your gadget or mobile phone insurance covers you whilst you are outside of the UK. If anything happens while you are away, you are covered but this doesn’t extend to repairing or replacing while you are out of the country. You must report the incident within 48 hours of your return to the UK and our claims team will manage repairs and replacements within the UK only. 

We advise that you use the warranty cover where possible before making a claim on the gadget or mobile phone insurance policy.

Yes. If your phone is lost or stolen and falls into the wrong hands, we will cover you for call or data usage that is applied to your account. This would be after appropriate evidence is supplied and the claim is validated. Our cover starts at £2,500 and can be as much as £10,000.

No, we only cover the gadget itself. Any data, software, pictures, apps, music or any other content is not covered. In the event of your phone being sent to be repaired, we always ask you to back up your data, just in case. 

Yes, we do provide cover for your accessories, our Premium and Ultimate policies will cover accessories to the value of £150, if they are lost, stolen or damaged with the device.

We only cover the gadget itself and any mis-used data or calls. Any loss of earnings or profit is not covered under this policy.

We do not cover any modifications or previous repairs to your gadget or mobile phone

Yes, you should take good care of your gadget, keep it safe and secure, and don’t take unnecessary risks. We offer you protection for your gadget in the event that an unforeseen and unfortunate incident occurs.

Purchasing Insurance

Immediately after you purchase a policy with us we will automatically email you the gadget or mobile phone insurance policy schedule, the Insurance Product Information Document (IPID) and the policy wording (terms and conditions). All of these documents are also available to you in the NextGen Customer Area


If you do want printed copies, just ask us by emailing hello@nextgeninsurance.co.uk but note we do charge £5 for this.

Yes, your gadget or mobile phone must be have been purchased in the UK. You can insure gadgets or mobiles that you have purchased from network providers, direct from manufacturers or a high street store.

If you purchase your gadget or mobile as a refurbished device, it must have at least a 12 month warranty.

Our Essential policy only insures refurbished gadgets that are purchased directly from network providers or manufacturers. This clause does not apply to our Premium & Ultimate products. 

For our Premium & Ultimate products, your gadget must be under 12 months old when you insure it with us. Our Essential policy does allows gadgets up to 36 months old.


If you renew your policy with us the age of the device at renewal is not a factor.

You need to be at least 18 years old to take out a gadget or mobile phone insurance policy with us. Also you need to be resident in the UK

You can pay for your gadget or mobile phone insurance policy annually or monthly. For monthly payable policies we set up a subscription for the monthly instalments and the premium will be taken from the bank card you have provided. 

If you have a preferred day in which you would like payment to be taken, then start your policy from that day of the month. We are not able to change payment collection days once the policy is active because the payment date directly aligns with the policy cover periods.

Making a Claim

  1. Telephone our claims team to report your claim. The telephone number will be on your gadget or mobile phone insurance policy schedule so you can call them directly.
  2. Make sure you quote your policy reference number.
  3. You will need to ensure you have proof of ownership and usage to hand, this will expedite your claim, this can either be the original till receipt or a copy of your contract from your network provider which will need to include your name, address and phone number.
  4. Have your IMEI number to hand.
  5. Ensure you share the details of the claim incident, if the gadget has been stolen or lost, the crime reference number, blacklisting confirmation and if the gadget has been lost, the lost property reference number
  6. A claims representative will take you through the claims process
  7. Pay your policy excess and we’ll do the rest. 

For more details check out our claims page NextGen - How to Claim

In the event of a claim there will be several pieces of information and documentation needed, depending on the nature of the claim and the requirements to fully validate the cover and incident circumstances. As a rule you will need to provide the following:

  1. Proof of ownership to evidence that the gadget you are claiming for belongs to you. This can be a copy of the till receipt, delivery note, gift receipt or, if the gadget is a mobile phone, confirmation from your Network Provider that the mobile phone has been used by you.
  2. Proof of usage, to evidence that the gadget has been in use since policy inception. Where the gadget is a mobile phone, this information can be obtained from your Network Provider. For other gadgets, in the event of an accidental damage claim this can be verified when the gadget is sent to our repairers for inspection. 


If the gadget is lost or stolen you will need the following additional information:

  1. Proof of Blacklisting, please report the theft or accidental loss of any gadget, within 24 hours of discovery to your Airtime Provider and blacklist your handset and send the confirmation that this has been done.
  2. Crime Number or Lost Device Reference, please report the theft or loss of any gadgets to the Police within 48 hours of discovery and obtain a crime reference number in support of a theft claim and a lost property number in support of an accidental loss claim.


We need to be sure that the gadget you are claiming for belongs to you, therefore you will need to evidence this should you need to make a gadget or mobile phone insurance claim. 

Yes, don’t worry you will be sent all of the details on how to post your device at no cost to you. 

Yes, our gadget and mobile phone insurance policies provide a 12 month warranty on any replacement or repaired device. 

Unfortunately, our gadget and mobile phone insurance doesn’t work that way. If your gadget or mobile has been stolen, you must report the theft to your network provider for blacklisting and to the police to get a crime reference number. Once you’ve completed these first two steps, you can report the claim to us and we will complete a full claims assessment and (if the claim is approved) we will issue you with a replacement device. You have the insurance to cover the cost of a new device, don’t spend your own money unnecessarily as we won’t be able to reimburse you. 

All mobile phones have an IMEI number, this is the unique identification number for the mobile phone and is stored in the phone and on all of the paperwork that comes with the phone.

To find your mobiles IMEI number simply enter *#06# into your telephone keypad or head to > settings > about > IMEI. 


For all other gadgets (not mobile phones), you’ll need to provide us with the serial number - this is the unique identification number for your gadget. To find your gadgets serial number head to > Settings > About > Serial Number

The IMEI or serial number allows us to perform checks on the device in the event of a claim, helping us to detect any fraudulent activity. By detecting and defeating fraud, we are able to keep premiums low for everyone.

Yes, you will need to report the theft or loss of any gadget to the Police within 48 hours of discovery. You will need to obtain a crime reference number in support of a theft claim, and a lost property number in support of an accidental loss claim, and send these to the claims team.

Yes, we’ll need you to report the theft or accidental loss of any gadget, within 24 hours of discovery to your Airtime Provider and blacklist your handset and send the confirmation that this has been done.

Our mobile and gadget insurance products are not ‘new for old’ and as such, any replacement gadget will be a refurbished model. It will be a 'like for like’ model and, where possible, the same colour. If there is not an identical model available you will be offered a suitable alternative which will be the same age and condition as the one you had.

Yes, for each approved claim there will be an excess to pay before the repair or replacement can be processed. Excess payments will be dependent on the value of your device and the policy cover that you have.  


Just head over to NextGen Customer Area where you can log in with your mobile number or email address, no password required we will send you a 6-digit code to enter. Here you will find the most recent terms and condition that apply to your policy and the excess payment details are held there. 

Providing the damage occurred after you’d taken out the policy and after any claim exclusion period, you will be able to make a claim for the damage. If the claim is approved your gadget will be repaired if possible, if not replaced with a like for like refurbished model.

This can be a copy of the till receipt, delivery note, gift receipt or, if the gadget is a mobile phone, confirmation from your Network Provider that the mobile phone has been used by you. 

We rely on you to provide true and accurate details when you take out a gadget or mobile phone insurance policy with us and when you report any claim to us. If false, inaccurate or misleading information is provided to us at any time this could invalidate your policy and any claim that you make. 

You need to be aware that we take fraud very seriously. We have measures in place to detect and defer fraud. We pass any information we have to fraud agencies and other insurers. We will always prosecute if fraud is proven. 

If your device cannot be repaired, our claims team will make contact with you to arrange a suitable replacement to be sent to you, and if this is not possible, in some cases you will be offered a cash settlement for the current market value of your device.

If you’ve purchased our Essential gadget insurance policy, you are limited to 2 claims per policy year, and you can only claim for the loss of a mobile phone, no other gadget can have a loss claim.


Our Premium and Ultimate gadget insurance products have no limit to the amount of claims that you can make in a policy period. Remember, our Premium & Ultimate products don’t offer loss cover for laptops/Macbooks.

No, we do not pay for any unauthorised repairs. We use a network of repair centres who are trusted to carry out high quality repairs and use the best available parts. We also need to be able to assess the damage to make the right decisions on whether to repair the gadget or send you a replacement.

Renewals

Renewing your gadget or mobile phone insurance is simple. If you’re paying monthly and annually we’ll ensure you have continuous cover by auto-renewing, unless you advise us otherwise. The payments will be collected via your stored payment card details, don’t worry, before renewing your gadget insurance we’ll write to you with the renewal terms, gadget policy and schedule. If you don’t wish to renew your gadget policy just get in touch on 01206 688097 or e-mail us at hello@nextgeninsurance.co.uk

If you’ve changed your gadget or mobile and you want to renew your new gadget, just give us a call and we’ll process that for you.


If at any time you need to insure new gadgets, head over to gonextgen.co.uk and view our products and make a purchase, don’t forget to use your second device discount or your unique referral code.  

When we send your gadget or mobile phone insurance renewal invite your insurance schedule, IPID (insurance product information document) and policy terms and conditions will be included. 


These documents are also stored in the NextGen customer area, which you can log on to at any time. Head over to NextGen Customer Area where you can log in with your mobile number or email address, no password required we will send you a 6-digit code to enter.

Our renewal process is automated, if you haven’t received your gadget or mobile phone insurance renewal invite, just get in touch or log into the NextGen Customer Area where you can view all of your policy and renewal documentation. Just log in with your mobile number or email address, no password required we will send you a 6-digit code to enter.

We’ll automatically collect your premium for the gadget or mobile phone insurance policy renewal, unless you’ve told us not to. We’ll use the stored payment card details to collect the renewal premium. If your payment card or details have changed, just head over to the NextGen Customer Area and amend your payment details or get in touch at hello@nextgeninsurance.co.uk of give us a call on 01206 688097. 

Your gadget or mobile phone insurance policy will automatically renew, however if you no longer want the policy to renew, let us know. 


If you don’t renew, the terms and conditions of a new policy must be met. For example, the gadget may have to be under 12 months of age and have a minimum warranty of 12 months if it was purchased as refurbished. 


If you decide not to renew your gadget or mobile phone insurance, we will lapse your policy with effect from the renewal date and time. If you’ve forgotten to let us know that you’d like to lapse your policy and inform us within 14 days of the renewal date, we’ll lapse your policy and refund your renewal premium, less any charge for administration. Any cancellation following 14 days of the renewal date will be treated as a cancellation and the cancellation fee of up to £15 may apply. 

You will be issued with new terms and conditions with your gadget or mobile phone insurance renewal pack and these will apply to the policy renewal. If any terms and conditions have previously updated you’ll be made aware, equally, if any terms and conditions are changed from your renewal date, we’ll let you know. 

Customer Area

This is a section of our website designed for you. It is the place you can access and update all of your personal details and your billing information. You can view your gadget or mobile phone insurance policy schedule, the Insurance Product Information Document (IPID) and the policy wordings (T&Cs).


You can report a claim, make contact with us and if needed and send a request to cancel your policy. 

You can log in using your mobile phone number or an email address. We will send you a 6 digit code to enter, you don’t need to remember a password.

You can send an email to the customer support team, hello@nextgeninsurance.co.uk, just give a brief description of the problem and we will help you out.

No, policies can not be purchased from the customer area, head over to our quote and buy page on https://buy.gonextgen.co.uk

Making Changes or Cancelling your Policy

To make changes to your personal details, including your payment details, head over to the NextGen Customer Area. You don’t need a password to log in, just enter your mobile number or email address and we will send you a 6-digit pin. 


If you want to change your gadget or mobile phone, please email the details of the new gadget to hello@nextgeninsurance.co.uk and we will consider the request and calculate any change in premium and get right back to you. 


Unfortunately, we’re unable to process change of payment collection date requests. 

You can cancel a gadget or mobile phone insurance policy by using the NextGen Customer Area. Information about how we will process your cancellation are outlined in the terms of business and the terms and conditions of your policy. The key points to note are:

  • If you have a pay monthly policy we will always cancel on the next payment due date.
  • If you have had a claim and you have been paying the premium in instalments, you will be required to pay the remaining full annual premium to us. 
  • If you use the policy, you must pay for it.
  • If you have an annual policy, a pro-rata refund will be given if the policy you have taken out allows for refunds (we do not offer a cancellation premium on our Essential cover – this is how we keep the Essential premiums very low).
  • On all cancellations we reserve the right to charge our cancellation administration fee. 

Discounts & Referral Codes

NextGen unique referral codes are simply a way for us to reward you for telling your friends/family/social networks about NextGen. Every time your unique referral code is used to purchase a new gadget or mobile phone insurance policy, we'll give you £10, your friend £5 off their premium and we'll donate £1 to Friends of the Earth.

When you purchase a gadget or mobile phone insurance policy from us we'll issue you with your unique referral code via e-mail & SMS.

You can share the code on any channel and with anyone. So go ahead, share it on Facebook, Insta, Twitter, Text, E-mail or over the telephone! If someone uses your code you're quids in, simple.

Now this is ultra simple! To withdraw your earnings, you just log in to our Customer Area (remember, no passwords are required :-), locate your 'NextGen Cashpot' click on 'View/Withdraw' and withdraw your cash! Don't worry, there's nothing stopping you saving the cash up, withdrawing every time you've had a friend use your code or withdrawing it all as a lump sum - it's your money and therefore your choice! 

Genuinely, there's no catches but there are three conditions: Condition 1 - This offer is only available if you purchase gadget or mobile phone insurance directly from our website (www.gonextgen.co.uk) and not via a comparison website. If you've come via a comparison website and your code doesn't work, clear your history (cache) and try again. Condition 2 - You'll only see the cash in your NextGen Cashpot when the policy that was set up using your unique referral code has been live for 14 days. Condition 3 - You can only withdraw from your Nextgen Cashpot if you have a policy that's been live for 14 days or more.

The entire process is automated so if you have gadget or mobile phone insurance with us, your unique referral code should be with you both on e-mail & SMS, immediately upon purchase.

If for any reason that's not happened just email us at hello@nextgeninsurance.co.uk and we'll get it sorted for you.

Discount codes are often used with businesses that we partner with to offer their staff/membership/community a discount off their gadget or mobile phone insurance.

Simply enter it into the Discount/Referral code field when purchasing a policy or obtaining a quotation and providing it's a valid code, your quote will automatically reduce and you'll see the saving in the premium field. As an extra bonus, when you enter your code, the premium not only reduces but so does the insurance premium tax (IPT), the more you save the less tax you'll pay!

If you would like to be considered for a discount, please get in touch with as via email to hello@nextgeninsurance.co.uk

Confirm how many people you're going to be sharing the discount with and the nature of the business or the type of organisation you represent. We will consider your request and get back to you quickly.

Unanswered Questions?

Sorry about that, we’re always reviewing and updating our FAQ’s. Just email us at hello@nextgeninsurance.co.uk. We aim to answer emails quickly, even at the weekends.


Alternatively, you can call us on 01206 688097 between 9am & 5pm Monday to Friday. Our phone lines are closed at the weekend, but you can still e-mail us. 

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